the reflexions insider

We were recently hired by a large professional services firm to deploy a social platform that helped senior decision-makers share ideas about new revenue models amidst the changing economic environment. It’s something that more companies should be doing, and - I bet - would be doing if they understood what tools are out there to make it possible.

From a technical perspective, the solution wasn’t trivial but it wasn’t complex either, and we were able to pull from open source platforms to deliver a solution on an accelerated timeframe (in this case, we happened to use WordPress). Partly helped by the client’s streamlined process, customizing an off-the-shelf platform enabled us to deploy an attractive, polished, and functional solution over a long weekend that even a few years ago would have required weeks or months. By all accounts, it was an enormous success.

When a large company with a lot of stakeholders tries to deploy a conversational or social platform, the hurdles are usually organizational or political rather than technical. These types of tools are disruptive by design; their very deployment usually involves challenging assumptions about decision-making process and procedure that have literally been ingrained in an organizational memory for decades.

I think traditional hierarchical organizational structures are being increasingly challenged by social platforms; they’re simply not compatible with distributed, conversational media without awkward [...]

When it comes to fragmentation of audiences, markets, and media, the trend line is clear: we are collectively becoming not a single audience of billions but a million audiences of thousands, hundreds, or even one.

It’s a fascinating long term side-effect of media decentralization that’s been predicted for decades by media visionaries like Marshall McLuhan (pictured right) and, dare I say, Andy Warhol. The one-to-many paradigm of network television and weekly newsmagazines understandably has a homogenizing effect, both in reinforcing a common identity and in shaping public opinion. The many-to-many model of social media and its various manifestations (blogs, wikis, social bookmarks) has been turning this model upside-down.

Of course marketers have been using this to their advantage for years, from the highly targeted narrowcasting as seen in political campaigns to highly personalized direct mail. But the social web is both responding to and further cultivating this fragmentation.

Social platforms like Ning have emerged to provide ad hoc and on-demand networks meant to service everything from 5-person knitting clubs to Jay Z’s millions of fans. The single-network solutions like MySpace and Facebook have been incredibly powerful in generating public awareness of social networks. But they have discovered that the users of today’s web are a fickle bunch, [...]